Everything you need to know
We want your Rue Fable experience to feel effortless — from the moment you order to the moment it arrives.
Delivery & Timelines
All orders are carefully packaged and shipped from our studio. We ship Monday through Friday, excluding holidays.
Standard Shipping
5–7 business days
Free on orders over $150 · $8 flat rate
Expedited Shipping
2–3 business days
$18 flat rate
Overnight Shipping
Next business day
$35 flat rate
- Orders placed before 12pm EST ship the same day.
- Orders placed after 12pm EST ship the following business day.
- Tracking information is emailed as soon as your order ships.
- We currently ship within the United States only.
Our Return Policy
We want you to love what you receive. If something isn't right, we're here to make it right.
Eligibility
Eligible for return
Unworn, unaltered items in original condition with all packaging within 30 days of delivery.
Final sale
Items marked "On Sale" or purchased during promotional events are final sale and not eligible for return.
Vintage pieces
All vintage and antique pieces are final sale due to their one-of-a-kind nature.
Custom orders
Custom and personalized pieces cannot be returned or exchanged.
How to return
- 1Email us at [email protected] with your order number and reason for return.
- 2We'll respond within 1–2 business days with a prepaid return label.
- 3Pack your item securely in its original packaging.
- 4Drop it off at any USPS location.
- 5Refunds are processed within 5–7 business days of receiving your return.
Size & Style Exchanges
Need a different size or want to swap for another piece? We're happy to help. Exchanges follow the same eligibility guidelines as returns. Simply mention your preferred exchange item when you reach out and we'll reserve it for you.
Received something damaged?
If your order arrives damaged or defective, please email us at [email protected] within 7 days of delivery with a photo and your order number. We'll make it right immediately — no questions asked.
Still have questions?